Sales Policy

Effective Date: December 4, 2024

At Exquisite Shimmer, we strive to provide an exceptional shopping experience and ensure that our customers are satisfied with their purchases. This Sales Policy outlines the terms and conditions related to your purchase from Exquisite Shimmer.

1. Product Availability

  • All products are subject to availability. While we make every effort to ensure our website is up to date, sometimes items may be out of stock or unavailable.
  • If an item is out of stock after you place an order, we will notify you immediately and offer a full refund or provide you with alternative options, such as a backorder or replacement product.

2. Pricing and Payment

  • All prices listed on our website are in USD and include applicable taxes unless stated otherwise.
  • We reserve the right to change prices at any time without prior notice. However, the price you see at the time of purchase is the price you will be charged.
  • We accept various payment methods including credit cards, debit cards, and online payment options (PayPal, etc.).
  • Promotional discounts: Any discounts or promotions are applied during checkout and cannot be combined with other offers unless specified.

3. Order Confirmation

Once you place an order with us, you will receive an order confirmation email containing your order details. This confirms that we have received your order, but it does not guarantee that the product is in stock or that your order will be processed.

  • Order processing: We will begin processing your order once payment is confirmed. If there are any issues or delays, we will notify you promptly.

4. Shipping and Delivery

  • Shipping Costs: Shipping charges are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout before you finalize your purchase.
  • Shipping Times: Shipping times vary based on the destination and the shipping method chosen at checkout. Orders are processed and shipped within 1-3 business days after payment is confirmed.
  • Shipping Delays: While we make every effort to deliver your products on time, delays may occur due to unforeseen circumstances, including weather, high demand, or issues with the postal service. We are not responsible for any delays caused by third-party shipping carriers.
  • International Shipping: We currently offer international shipping to select countries. Additional customs fees or taxes may apply depending on your location.

5. Order Cancellations

You may request to cancel an order before it is processed. Once an order is processed and shipped, we are unable to cancel or modify it. Please contact us as soon as possible if you need to cancel or make changes to your order.

6. Returns and Refunds

Please refer to our Return and Refund Policy for detailed information on how to return an item, eligibility, and refund procedures.

7. Gift Cards

  • Gift Cards: Gift cards are available for purchase and can be used for any items on our website.
  • Expiration: Gift cards are valid for 5 years from the date of purchase and cannot be refunded or replaced if lost or stolen.

8. Customer Responsibility

  • Accurate Information: You are responsible for providing accurate billing, shipping, and payment information during checkout. We are not responsible for issues caused by incorrect or incomplete information.
  • Product Use: It is your responsibility to use products in accordance with their instructions. We are not liable for damages resulting from improper use of any product purchased from Exquisite Shimmer.

9. Limitation of Liability

In no event shall Exquisite Shimmer be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use the products sold on our website. Our liability is limited to the amount you paid for the product.

10. Changes to the Sales Policy

We may update or revise this Sales Policy at any time. Any changes will be posted on this page with an updated Effective Date. We recommend that you review this policy periodically to stay informed about our terms and conditions.

11. Contact Us

If you have any questions about our Sales Policy, need assistance with an order, or have concerns about any aspect of your purchase, please contact us:

Thank you for shopping at Exquisite Shimmer! We appreciate your business and are committed to providing you with high-quality products and exceptional customer service.