Return and Refund Policy

Effective Date: December 4, 2024

At Exquisite Shimmer, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a simple return and refund process as outlined below.

1. Eligibility for Return

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days of the purchase date.
  • The item must be unused, undamaged, and in its original packaging with all tags and labels attached.
  • A receipt or proof of purchase is required for all returns.
  • Sale or clearance items are non-returnable and non-refundable.

2. How to Initiate a Return

To return an item, please follow these steps:

  • Contact Us: Email us at info@exquisiteshimmer.com or call (302) 934-7059 to request a return authorization.
  • Provide Details: Include your order number, a description of the item(s) you wish to return, and the reason for the return.
  • Return Authorization: Once we review your request, we will provide you with return instructions and an RA (Return Authorization) number.

3. Return Shipping

  • Return Shipping Costs: Customers are responsible for the return shipping costs unless the item is defective or incorrect. If the return is due to a mistake on our part, we will cover the shipping costs.
  • Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for returns to ensure that the item reaches us safely.

4. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If the return is approved:

  • A refund will be issued to the original payment method.
  • Please note that shipping fees are non-refundable unless the return is due to a defect or error on our part.

Refunds are typically processed within 5-7 business days after receiving the returned item. Depending on your payment provider, it may take an additional 5-10 business days for the funds to appear in your account.

5. Exchanges

We do not offer direct exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately. We will provide instructions for returning the item and issuing a full refund or replacement at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Custom or personalized items
  • Clearance or final sale items

8. Contact Information

If you have any questions about our Return and Refund Policy, or need assistance with a return, please contact us:

We value your satisfaction, and we are here to assist with any return or refund inquiries you may have. Thank you for shopping with Exquisite Shimmer!