Payment Policy

Effective Date: January 17, 2025

At Exquisite Shimmer, we are committed to providing you with a secure, convenient, and seamless payment experience. Our payment policy outlines the accepted payment methods, payment security, and other essential details to help you complete your transaction with confidence. By placing an order with us, you agree to the terms and conditions outlined in this policy.

1. Accepted Payment Methods

We offer multiple payment methods to ensure you can choose the one that best suits your needs. The following payment options are available on our website:

  • Credit and Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. Payments made by credit or debit card are processed securely through our trusted payment gateway.

  • PayPal: For those who prefer using PayPal, we offer PayPal as a secure and reliable payment method. PayPal is widely recognized for its ease of use and enhanced security features.

  • Apple Pay and Google Pay: To make shopping even more convenient for mobile users, we accept Apple Pay and Google Pay. These options allow for quick and secure transactions directly from your mobile device.

  • Bank Transfers: For customers who prefer to pay via bank transfer, this option is available at checkout. Please note that payments made via bank transfer may take additional time to process.

  • Buy Now, Pay Later: We also offer flexible payment solutions through third-party services such as Klarna and Afterpay. These services allow you to make purchases and pay over time. Availability of this option depends on your location.

2. Payment Security

At Exquisite Shimmer, we take the security of your personal and payment information seriously. We use SSL (Secure Socket Layer) encryption to protect your sensitive data during transactions. All payment details, such as your credit card number or PayPal account information, are securely processed through our trusted and PCI-compliant payment gateways.

To further ensure the safety of your data, we do not store sensitive payment information on our servers. Once your transaction is completed, your credit card information is discarded to protect your privacy.

Our website also undergoes regular security audits to ensure we maintain the highest standards of protection for all online transactions. By shopping with us, you can feel confident that your information is in safe hands.

3. Payment Processing

After you have completed your purchase, your payment will be processed. Typically, payments are processed instantly for credit and debit cards, PayPal, Apple Pay, and Google Pay. However, if you select bank transfer as your payment method, please note that processing may take additional time.

Once your payment is successfully processed, you will receive an order confirmation email with a summary of your purchase. This email will include order details such as product(s) ordered, total cost, shipping address, and estimated delivery date. Please review the order confirmation carefully to ensure all details are correct.

If there are any issues processing your payment or if your payment is declined, our customer service team will contact you promptly to resolve the matter.

4. Price Adjustments and Promotions

All prices listed on Exquisite Shimmer are in USD and are subject to change. Prices may be updated periodically to reflect any changes in our inventory or business operations. However, once your order is placed and payment is processed, the price at the time of purchase will be honored.

Promotions, sales, or discounts are only valid during the specified promotional period. These discounts will be applied at checkout. Unfortunately, we cannot offer retroactive discounts or apply promotional codes to orders that have already been completed.

5. Sales Tax

Sales tax is applicable to orders based on the shipping address. The appropriate sales tax will be automatically calculated during the checkout process. This ensures that the correct amount of tax is applied based on your state or local tax laws.

For international orders, Exquisite Shimmer does not charge sales tax. However, please be aware that international customers are responsible for any customs duties, taxes, or import fees that may apply when the product arrives in your country.

6. Payment Declines and Issues

If there are any issues with processing your payment, you will be notified by email or phone. Common reasons for payment declines may include:

  • Insufficient Funds: If the funds are unavailable or if the card is expired, your payment may be declined.
  • Incorrect Payment Information: Please verify that your credit card details, including the billing address, are correct before submitting your payment.
  • Fraud Protection Measures: Sometimes, payments may be blocked due to suspected fraudulent activity. In such cases, our customer service team will assist you in resolving the issue.

If your payment is declined, please try submitting a different payment method or contact your bank or payment provider for assistance.

7. Refunds and Cancellations

We want you to be completely satisfied with your purchase. If for any reason you need to cancel or return an order, please refer to our Return and Exchange Policy. We offer refunds on eligible returns made within 30 days of receiving your purchase.

Refunds will be issued to the original payment method used for the transaction. Please allow 5-7 business days for the funds to be processed and reflected in your account, depending on your bank or payment provider.

Note: Some payment methods, such as PayPal or Buy Now, Pay Later services, may have different refund processing times. We will notify you when your refund is issued.

8. Customer Support

If you have any questions about the payment process, need assistance with an order, or experience any issues with your payment, our customer service team is here to help. You can reach us by:

Our friendly and knowledgeable support team is available to assist you and ensure that your experience with Exquisite Shimmer is as seamless and enjoyable as possible.